Oramore Returns & Refunds Policy
At Oramore, your satisfaction is our priority. If you’re not completely happy with your purchase, our hassle-free return policy ensures a seamless resolution. Here’s everything you need to know:
1. Eligibility & Timeframe
• 7-Day Window: You may return items within 7 days of delivery.
• Condition: Items must be unused, in original packaging, with tags attached. Exclusions: underwear, swimwear, and personalized products for hygiene reasons.
2. Simple Return Process
Step 1: Request a Return
Contact our Support Team via email (support@oramore.group) or your Oramore account dashboard. Include:
• Order number
• Item(s) for return
• Reason for return
Step 2: Package & Ship
• We’ll email a prepaid return label (US orders). International customers: Return shipping costs apply.
• Securely pack items in the original box. Drop off at any UPS/FedEx location.
Step 3: Refund Processing
• Refunds are issued within 10 business days of receiving your return.
• Original payment method only (e.g., credit card, PayPal).
3. Exchanges & Defective Items
• Exchanges: Email support for size/color replacements (subject to availability).
• Damaged/Defective Items: Notify us within 7 days for a free replacement or refund. Include photo proof.
4. Important Notes
• Final Sale Items: Marked "non-returnable" at purchase.
• Return Delays: Contact us if refunds exceed 10 business days.
• Gift Returns: Refunds issued as store credit to the original purchaser.
5. Customer Support
Questions? Reach our team 24/7:
• 📧 support@oramore.group
• 📞 +1 (800) 555-ORAM (6726)
• 💬 Live Chat (Oramore website)
We aim to resolve all returns within 48 hours. Thank you for trusting Oramore – where style meets peace of mind.
Oramore: Reimagine Your Wardrobe, Risk-Free.