Oramore Help Center: Your Questions, Answered
Fast Solutions for a Seamless Experience

🛒 ORDERING & PAYMENT
Q: How do I track my order?
A: Instantly after checkout, you’ll receive a tracking link via email/SMS. Monitor real-time updates globally via our logistics partners (DHL, FedEx, EMS).
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, stripe, Apple Pay. All transactions are SSL-encrypted.
Q: Can I modify/cancel my order?
A: Requests within 30 minutes of purchase are guaranteed via live chat. Later changes depend on warehouse status.

🚚 GLOBAL SHIPPING
Q: What are shipping costs and timelines?
A:
• Free Shipping: Orders over $100 USD
• Standard (10-18 days): 9.90 | **Express (5-8 days)**:19.90
• Customs fees prepaid for USA/EU/UK/AU orders
Q: Do you ship to my country?
A: We deliver to 150+ countries. [View Full List] or enter your postal code at checkout for verification.
Q: What if my package is lost/damaged?
A: File a claim within 7 days of delivery for free reshipment or full refund. We handle carrier disputes.

✨ PRODUCTS & RESULTS
Q: Are your supplements third-party tested?
A: Yes! All products undergo:
• Heavy metal screening (ISO 17025 labs)
• Purity verification (Certificate of Analysis available [here])
• GMP-certified manufacturing
Q: How soon will I see results?
A:
• Skincare: Visible improvements in 4-8 weeks with consistent use
• Supplements: Allow 60-90 days for systemic benefits
Pro Tip: Use our Glow Journey Planner for personalized timelines
Q: Can I use these while pregnant/medicated?
A: Consult your physician first. All ingredients are listed [here]. Avoid retinoids/vitamin A complexes during pregnancy.

🔄 RETURNS & REFUNDS
Q: What’s your return policy?
A: Unopened products: Full refund within 14 days.
Opened items: Partial refund (70%) or store credit if ineffective (requires brief questionnaire).
Q: Who covers return shipping?
A: We provide prepaid return labels for manufacturing defects. For change-of-mind returns, a $15 fee applies.
Q: How long do refunds take?
A: 3-5 business days after we receive returns. PayPal/crypto refunds process within 24 hours.

💬 SUPPORT
Q: How do I contact customer service?
A:
• Live Chat (24/7, bottom-right corner)
• Email: oramorehealth@gmail.com (reply within 2 hrs)
• Phone: +1 (888) ORA-MORE (priority access for Platinum Members)
Q: Can I get personalized product advice?
A: Absolutely! Complete our [Skin & Wellness Quiz] for a custom regimen from our licensed nutritionists.

🔒 TRUST & SAFETY
Q: Is my data secure?
A: We comply with GDPR/CCPA. Payment data is PCI-DSS certified. Never share/sell your information. [Privacy Policy]
Q: Are products cruelty-free and vegan?
A: All Oramore items are Leaping Bunny certified and 100% plant-based.

Still have questions?
Email us at: oramorehealth@gmail.com
Or DM our skincare experts: [@OraGlowGuide on Instagram]
Average response time: 22 minutes